DSI Inside Sales - Roanoke, VA
Drillers Service, Inc (DSI) is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor. (no homeowners). We are known in our local markets as having quality service, long term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly traded company on the NASDAQ stock market under the symbol FELE.
Join the DSI team where you are valued, treated well, and part of a respected, winning organization!
GENERAL DESCRIPTION OF POSITION:
Responsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Drives demand for company products and services by providing broad support to customers that includes professional-level assistance with purchases, information, and training on product offerings and functionality.
DUTIES AND RESPONSIBILITIES:
- Provides professional-level support to customers on product information related to functionality, performance and price
- Collects information and feedback from the customer related to requirements, concerns and/or complaints
- As applicable manages the order process in a professional manner
- Recommends product and service that effectively meet customer needs
- Assists customers and other sales professionals with pricing requests
- Provides accurate information for documenting customer orders
- Applies advanced level product knowledge to assist customers
- Accurately processes payments for purchases
- Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
- Greets incoming customers in a professional and timely manner.
- Answers incoming sales calls via telephone, written inquiries, and facsimile requests
- Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
- Pulls orders, moves inventory, and receives orders from vendors, including loading and off-loading inventory
- Knowledge of plumbing, well drilling, wastewater, and water filtration a plus
- Must be able to operate a forklift
- Lift up to 50 pounds
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Find more on Indeed or contact Dean Hermanson for more information.
